配送ポリシー
Shipping Policy
Last updated: September 3, 2026
At Viefong, we work to process and deliver your order as efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays may be processed on the next business day.
Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
For international orders, delivery may take longer due to customs clearance, local carrier operations, weather, or other circumstances beyond our control.
The estimated delivery time provided at checkout is an estimate and is not a guaranteed delivery date.
Shipping Costs
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, Viefong may offer free shipping or promotional shipping rates.
Tracking Information
When tracking is available, a shipping confirmation email containing tracking information will be sent to the email address provided with your order.
Please allow some time for tracking information to become active after the shipment has been handed to the carrier.
Customs and Duties
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not controlled by Viefong and may vary by country.
Delayed or Lost Packages
If your order is significantly delayed or appears to be lost in transit, please contact us with your order number and tracking information.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.
Contact
For shipping questions, please contact:
Viefong
Email: [ summersuport@gmail.com ]